BTG not only sells equipment, we service it. Our technicians have been trained on a variety of systems manufactured by major PC & Printer Companies. We are also authorized to perform warranty work on many brands of equipment . Check out our service Plans for more details.

   When equipment fails, the cost of downtime can be prohibitive. Make sure your hardware is maintained and serviced by the best in the industry.

   BTG has a variety of choices designed to provide you flexibility in determining your service needs. All of the service options feature high quality support provided by our trained systems engineers. BTG technicians are certified on a variety of PC and printer hardware, desktop and client/server operating systems, communications equipment, network protocols and cabling platforms.

SUPPORT SERVICES
   Even the best in-house networking groups need occasional assistance. Large projects and upgrades generate a short-term need for quality resources. BTG realizes that in order to provide the support you need, we must staff trained network engineers with expertise in a variety of networking disciplines. We have on staff Novell CNE's and Master CNE's, as well as Microsoft Engineers , all with years of filed experience installing and troubleshooting networks . We'll even hire , train, and support a BTG network administrator who can be permanently placed at your office. Our networking support services include :

• Network design and Installation
• Support/ Trouble Shooting
• Dial in /dial out ( Remote Access )
• Mail / Fax Servers
• Application Servers
• Network Management
• Total Support ( outsourcing to BTG)

NETWORK OPERATING SYSTEMS
   Choosing the best network operating system is no simple task. BTG is familiar with all major networks and can assist in reaching an informed decision on which one is best suited to your needs. BTG is a Novell Authorized Service Center as well as a Microsoft Business Partner, and specializes in installing and supporting the following networking operating systems:

• Novell NetWare family of product
• Microsoft NT Server & Workstation
• Microsoft Windows '95,98,2000,Me
• Microsoft Windows for Workgroups
• LINUX
• UNIX

UPGRADES
   Network software vendors are constantly enhancing their products. By getting on the latest release of a network operating system, you can take advantage of the latest features. BTG technicians can help you plan a test and migration strategy for upgrading your network and clients.

WIDE AREA STRATEGIES
   Whether extending a network across campus or across the country, BTG can design the correct wide-area solution. From configuring routers to estimating bandwidth requirements, BTG ensures that an appropriate and cost effective solution will be implemented. BTG possesses expertise in the following areas:

• Routing
• Switching
• Bridging
• Wide -area protocols
• ISDN
• Frame Relay
• Dial up
• Remote Access Servers

INTERNET ACCESS
   Whether researching a new medical breakthrough or reaching out to customers around the world ,an Internet connection is an invaluable tool for your organization . BTG can take you through the basics of what the Internet is, how you connect to it, and why your organization may benefit from this exciting technology. From EMAIL to Web pages, BTG will navigate you to success on the Internet.

INSTALLATION
   Through our Vendor network, BTG has access to thousands of hardware and software products. Chances are we can supply all the computer Equipment you need at competitive prices. Whether you purchase your equipment through us or from another provider, BTG is always ready to assist in the installation and configuration of your new equipment . Our services include :

• Equipment Sales
• Server Configuration
• Duplexing , RAID, Stand by Server
• Software Installation/ Integration
• Data Migration
• Anti-Virus Scanning
• Tape Backup Installation
• Optical Storage Solutions
• Printer and Hardware configuration
• Upgrades (Memory, Disk, CPU)
• Training
• Web Page Designing, Hosting
• Document Imaging, Archiving and Retrieval .